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Policy

Terms & Conditions

Last updated: 15/05/2025.

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Welcome to DCLX, powered by WeDrive. By using our website and services, you agree to the terms and conditions outlined below. These terms are designed to protect both you, the customer, and us, the service provider.

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1. Services Provided

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DCLX offers vehicle pick-up and delivery services for automotive maintenance, inspection, repair, and other related appointments. All bookings are subject to availability and confirmation.

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2. Booking & Cancellations

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  • All bookings must be made through our official website or approved partners.

  • Cancellations must be submitted at least 48 hours before the scheduled pick-up time.

  • Cancellations made within 48 hours will incur a cancellation fee of 15% of the total service cost.

  • DCLX reserves the right to refuse service to any vehicle that poses a safety risk or does not comply with legal requirements.

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3. Vehicle Condition & Legal Compliance

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  • The client is responsible for ensuring that the vehicle is roadworthy, legally registered, insured, and in safe condition for transport.

  • All necessary documents (registration, insurance, service forms, etc.) must be placed in the vehicle prior to pickup.

  • DCLX is not responsible for any legal infractions related to vehicle documentation or condition.

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4. Personal Belongings

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  • Clients must remove all personal belongings from their vehicle before pickup.

  • DCLX and its partners are not liable for lost, missing, or stolen items left in the vehicle.

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5. Liability Disclaimer

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  • DCLX is insured and will take all reasonable care during transport. However, we are not responsible for mechanical or pre-existing issues that arise during or after transport.

  • Any claims regarding damage must be reported immediately upon delivery with photographic evidence.

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6. Payment & Invoicing

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  • All payments are issued by invoice after service completion. No payments are taken through this website.

  • Late payment of invoices may result in service delays or penalties as outlined on the invoice.

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7. Data & Privacy

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  • Any personal information provided is used solely for booking, invoicing, and service communication.

  • We do not sell or share your data with third parties outside of service delivery purposes.

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8. Modification of Terms

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DCLX reserves the right to update or change these terms at any time. Any changes will be posted on this page with a revised date.

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9. Contact

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If you have any questions about these terms, please contact us at:
📧 info@wedrive.lu
 

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